Frequently Asked Questions
What is bouldering?
Bouldering is a form of climbing where 8-16 foot walls are scaled over large foam “crash pads.” This form of climbing requires virtually no equipment—just climbing shoes and chalk! Bouldering requires creative problem solving, physical strength, balance, technique and mental fortitude. Most climbers would agree that bouldering is the most social of all climbing disciplines. It’s not uncommon to see groups of boulderers working together to unlock the subtleties of each climb, or bouldering “problems.”
What do I need for my first visit?
To save time on your first visit, please create a customer account and sign our online waiver in advance.
You must sign a facility waiver and present a valid government-issued photo-ID on your first visit. Waivers for minors must be signed by a parent or court appointed, legal guardian. There are no exceptions to this requirement. If you are completing a waiver on behalf of a minor as their court appointed legal guardian, please bring the appropriate court documentation.
If the parent or guardian will not be present, the minor must present a photocopy of the adult’s government-issued photo ID for signature verification.
My child is interested in climbing. Does Benchmark allow children?
Yes! Please read Benchmark’s policies and guidelines on climbing with children here.
How do I become a member?
You can purchase a membership online through our membership page or stop by the gym and our front desk staff will be happy to assist you!
I signed up for the membership, how do I cancel it?
To help us serve you best, please note that all membership changes—such as freezes, cancellations, or upgrades—are handled online through our customer portal. To access the portal, you can always click the "Account" button in the upper right corner of our website, or reference this email.
Please follow these steps to freeze, cancel, or change your membership:
Navigate to the customer portal.
If it’s your first time logging in, select “Create an Account.” When creating your account, be sure to enter the same email you used to sign up for your membership at the front desk.
After logging in, click the profile icon in the upper right.
Navigate to the tab on the left that says “Support,” then hit “New Request”
Alternatively, navigate to “Memberships”, then click on the 3 dots next to the membership you would like to modify.
Cancellation Reminders
If you’d like to cancel your membership, you must notify us before your renewal date. Change requests that are sent on or after your renewal date will be processed for the following month. Please note that it is the sole responsibility of the customer to cancel their membership through the appropriate channels. Benchmark will not automatically cancel your membership if you stop using the facility! If you encounter any issues, please email us at frontdesk@benchmarkclimbing.com so we can help you troubleshoot.
Can I freeze my membership?
All recurring EFT memberships are $10/month to freeze. We don't allow freezes for any prepaid memberships, with the exception of the annual prepaid, which is $15/month to freeze. All freezes go into effect within 72 hours of receiving your request. Please note that we are unable to freeze accounts that have outstanding/unpaid membership dues.
How do membership freezes work?
When you freeze your membership, you'll be charged the first freeze fee on your next renewal date. Upon reactivation, we’ll apply any credit days to your next bill and charge a prorated amount.
Extra credit days do not carry over. If you have more credit days than days remaining in the billing cycle, the prorated fee will be $0.
Please note that if you freeze and unfreeze in the same billing cycle (i.e. before the first freeze fee is charged), your membership will simply resume and no days will be credited.
Do you offer tours or can I visit the gym without a membership?
Yes! Feel free to drop in any time during business hours for a tour. You’ll be required to fill out a waiver at the front desk before you’re allowed to enter the gym.
Does Benchmark rent climbing equipment?
Climbing shoes and chalk are available to rent for $5. Aside from that, no special equipment is required for bouldering!
Do memberships include guest passes?
With the exception of our Student Membership, all of our prepaid and recurring memberships include guest passes. Please note that non-members may only come in once per month on a guest pass unless accompanied by a Premium Unlimited Member.
What is the best way to get to Benchmark Van Ness?
Our SF gym is centrally located in San Francisco on the Van Ness artery which makes it easily accessible by foot, bike, public transit, or ride share. The 49 bus line drops off Van Ness & Sutter, 2 blocks away, and arrives every few minutes.
Street parking is limited but there are parking garages nearby, the closest being 2 block away on Bush & Polk.
In 2022, Van Ness will be served by San Francisco’s first Bus Rapid Transit (BRT) system which will improve public transit service to our gym.
What are the gym policies around COVID-19?
Effective March 11, 2022, Benchmark is lifting its mask requirement for all members and guests. We do not require proof of vaccination to enter our facility.
Are there bike racks?
Yes!! Bike racks are located directly outside of the SF gym on Van Ness Ave. and in the southern parking lot at our Berkeley location. While we hope to offer indoor bike storage in the future, please use the outdoor racks for now.
Do you offer any classes or coaching?
We offer Climbing Classes and Private Coaching for climbers of all ability levels. We also offer a variety of Group Packages (including private events!) for folks looking to gather their friends and/or colleagues and climb together!
How do I get in contact if I have other questions?
Feel free to email us at frontdesk@benchmarkclimbing.com and we’ll get back to you as soon as we can.
Can I bring my dog to Benchmark?
No. While we absolutely love dogs, we ask that you leave your furry friend at home so we can keep the gym environment safe and clean..
Can I bring outside food?
Yes! We encourage you to bring outside food and hang out before or after your session.
How often are the climbs reset?
Our SF and Berkeley gym are each on a 5 week setting rotation with fresh problems going up each week!
